Cold porcelain is shock resistant while remaining extremely lightly unlike classic porcelain. Once for the creations of Maison Massillon are as light as a flower.

All our primers are in nickel or lead brass and are golden gold fine 24 carats above 1 micron in France which gives excellent hold and limits allergens.

Be careful, cold porcelain does not like water.

Remove your Massillon homemade jewelry before washing or swimming, otherwise you can melt them.

 To take care of it and your jewel keeps all its radiance, it is not recommended to wear it when you sleep, you bathe or play sports. Also avoid contact with perfumes and cosmetics.

Know that the gilding of gold plated jewelry is patina over time. The speed with which it is patina depends on how the jewel is maintained but also atmospheric conditions. The fading gilding is the result of perfectly normal natural wear.

We actually propose the adaptation in clips on certain models. Do not hesitate to consult the product sheet of your favorite model to see if it is concerned.

Maison Massillon is a creation house. Alizée Our founder draws and offers unique models every year. Unfortunately, we do not make tailor-made.

The announced stock available on Maisonmassillon.com corresponds to our entire stock. We are regularly breaking because all our parts are handmade in our workshop with a very low stock level. 

If an item that interests you is no longer available, you can subscribe to the availability alert by entering your email address to receive a notification when the model is returned. You can also contact us by email to find out more at the following address: contact@maisonmassillon.com

You can follow the status of your order:

- by clicking on the link "See my order", in the confirmation email or the email of sending status.

- By connecting to your Massillon Customer Account in your my account my account/my orders.

In the event of absence during delivery, the carrier leaves a notice or contacts you in order to program a new delivery.

In the event of a delivery or delay problem, please contact your carrier directly. You will find the tracking number of your order in the order confirmation email or directly in your Massillon account.

If the package is displayed "delivered" on the transporter's website but you have not received it, please contact our customer service by email by writing tocontact@maisonmassillon.com

You were mistaken when placing your order? No worries, we can modify or cancel it together. Write us as soon as possible tocontact@maisonmassillon.com

Due to your order, you have a period of 14 working days after receipt of your order (date indicated on your follow -up) to make your return online request to post your package.

To return an article, you must first apply by email to contact@maisonmassillon.com

Please note: we will not be able to refund you if the return period is exceeded. 

All our creations being entirely shaped by hand we have made the choice to keep Customer return costs In order to raise awareness of time and the arduous work which hides behind each creation but also of the responsibility of everyone in the face of the impact of e-commerce on the planet. Count on average return costs between 3 and 5 euros.

Please return your order to the following address:

Alizée Méhats

12 impasse Paul Long 

83400 Hyères France

Be sure to keep a follow -up or any other proof of shipment.

After receipt and validation of returned items, the refund is made within 5 working days. You will receive a confirmation email at that time. 

Once the transfer has been made, the deadline to reach your account varies depending on banking establishments.

We do not make a standard exchange.

The returned items will be reimbursed within 5 working days upon receipt of the package.

For a new model or another color, you just need to go back to the site.

Do not hesitate to look in your spam, she probably slipped!

By dint of carrying your porcelain curls, foundation traces appeared? No worries! With a moistened cotton rod, make all these traces delicately disappear. They will be as beautiful as as the first day.

The gilding of gold plated jewelry skates over time. The speed with which it is patina depends on how the jewel is maintained but also atmospheric conditions. The fading gilding is the result of perfectly normal natural wear.

The guarantee of your jewelry is one year. Contact us by email by linking a photo of your repair request to the following address: contact@maisonmassillon.com

After this warranty period and if possible, we can offer you a repair. We will then submit a quote to you so that you can accept it - or not - before starting repairs. In this case, please specify in your email the order number, photos and the delivery address for the return of the repair.